Who are we?
CandysanBox and Candysan are websites by Ici Japon.
Ici Japon is a Japanese company based in Tokyo since August 9, 2010, and has been registered as a kabushiki gaisha (株式会社) since February 23, 2015, with a capital of 1 million yen.
Subscribe to the CandysanBox on this site, and receive each month a selection of snacks and sweets available only in Japan.
How do we choose the boxes products?
All items in the CandysanBox are original articles bought in Japan and shipped from Japan. They are all selected by us according to quality and popularity in Japan. We want each box to be a surprise for you, so you will never receive the same product twice.
Can I buy some items without subscribing to the box?
You can find a lot of products from Japan on our website Candysan. However, many products in the CandysanBox are limited edition and are not sold on our website. Subscribing to the CandysanBox assures you of discovering new products every month!
I want to subscribe, does it commit me to several months?
You can unsubscribe at any moment from your personal space. Subscribing to the CandysanBox doesn’t commit you to anything. A subscription length is unlimited and cancellable at any time without any charge.
I just subscribe: when will I receive my first box?
We send our boxes from Tokyo so they arrive around the middle of each month.
If you ordered before the 20th, you will receive the box of the following month. For example if you begin your subscription on the early January, you will receive the February box.
If you ordered after the 20th, you will receive the box planned in one month. For example if you begin your subscription on the 21st of January, you will receive the March box.
The following boxes will arrive each month in the middle of the month.
Do I have to pay shipping fees?
The shipping fees are included in the price of our boxes, that’s why our website specifies “free shipping” anytime you complete an order.
I unsubscribed just after my account was debited, will I receive my box?
If we received your payment, you will receive your box for the next month as planned, even if you cancelled your subscription.
You will not be debited in the future, and you will not receive our boxes anymore. You can reactivate your subscription via your personal space if the CandysanBox is still available (all the subscriptions to the CandysanBox are sold in limited edition).
The site shows 0 box available. Will I receive my box anyway?
If you are already subscribing to the CandysanBox, you will receive automatically your box every month, whatever happens.
Our website only shows the number of available subscriptions. If you didn’t subscribe yet, you will have to wait until next month that we add some subscriptions.
In which countries do you deliver?Here is the list of the countries where we deliver the CandysanBox :
United Kingdom (UK)
We are sorry to inform you that we don’t ship to Germany anymore due to new customs regulations.
When will I receive my boxes?
We send our CandysanBox so you receive it around the middle of each month. Once the box has been sent, delivery time depends fully on the postal service and customs of your country, so the day you receive your box can vary depending on your local post office.
How can I know where is my box after it has been shipped?
We ship our products from Japan. Our delivery method (economy SAL) doesn’t include any tracking number.
But don’t worry: if your delivery address is correct, the post services should deliver your box without any issue. If the delivery takes some time, please make sure your package is not waiting for you at the post office. It is possible to miss the delivery attempt notification if you were not available at the time of a delivery attempt.
If your package has been returned to us, we will send you again the box depending on the cause the post office notices us.
Is my box insured?
If your package has been returned to us, and if your delivery address was correct, we commit to send you back your box without any charge.